Policy

Rooms are paid for in advance, when the reservation is made. We accept the following credit- debit cards: American Express, MasterCard and Visa. The provided card will be charged upon making a reservation. A reservation is not valid until full payment has been made. All rates include VAT. All rooms are non-smoking, as are all public areas at Xhotel. Change of reservations may be done by e-mail booking@xhotel.se or by telephone +4624013690. Please note, if the arrival- or departure date is changed after the reservation is confirmed, the rate may vary from the original confirmation. Once you have checked into the hotel, you may extend your reservation, however we cannot guarantee availability. All meals are served at our parent hotel, Best Western Grand Hotel Elektra 250 meters from X hotel. You can either book a room with breakfast and/or dinner included or pay per meal at the Reception of BW Grand Hotel Elektra.

Cancellation policy

Your reservation may be cancelled until one day before the arrival day at 18:00 pm local time. (we will keep the cost of the first night) A cancellation fee of the cost of the first night will be applied, if a reservation is cancelled within 24 hrs before checkin. To cancel your reservation, please send an e-mail to booking@xhotel.se or call: +4624013690. The hotel guarantees a full refund of the same amount charged in SEK, however the hotel does not accept responsibility for variations in the exchange rate conversion to the clients currency.